In-house average weekday ridership for April was 2,909, up by 4.40% from last year. Supplemental providers average weekday ridership was 346, up by 20.54%. Combined in-house and supplemental providers average weekday ridership was 3,254, up by 5.91%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 71,021 boardings, up 9.10% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.99% for April. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.71%. On-time performance for trips with a desired arrival time was 55.10% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 94.56% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of April, Handi-Van operated 70,312 trips including 7,472 trips that were longer than one hour in trip time. The analysis found that 73.72% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 688 or 9.21% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,276 or 17.08% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 78.42% for April, up by 7.69% from last year.
Over the month of April, reservationists answered 40,733 calls. Of those calls, 96.31% were answered within 3 minutes, and 98.96% were answered in 5 minutes.
| April FY2024 |
April FY2023 |
April FY2019 Pre-COVID |
% Change FY 23 to 24 |
10 Month FY2024 |
10 Month FY2023 |
10 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 86,787 | 78,432 | 103,547 | 10.65% | 851,560 | 780,539 | 994,880 | 9.10% | 1,197,533 | |
| Average Weekday Ridership | 3,254 | 3,073 | 3,927 | 5.91% | 3,233 | 2,987 | 3,860 | 8.25% | 3,856 | |
| Unique Riders During the Month | 5,476 | 5,161 | 5,945 | 6.10% | 5,379 | 5,031 | 5,802 | 6.92% | 5,810 | |
| Cost per Revenue Hour | $114.03 | $114.04 | $90.16 | -0.01% | $113.61 | $108.38 | $87.32 | 4.83% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.10 | $55.27 | $40.26 | -3.93% | $53.15 | $53.33 | $39.55 | -0.34% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.86 | $7.82 | $5.79 | 0.43% | $7.80 | $7.42 | $5.84 | 5.21% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.15 | 2.06 | 2.24 | 4.08% | 2.14 | 2.03 | 2.21 | 5.18% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.03% | 3.12% | 4.09% | -0.10% | 3.11% | 3.51% | 4.32% | -0.40% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.94% | 78.77% | 76.33% | -0.83% | 77.92% | 78.21% | 75.94% | -0.29% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.72% | 0.77% | 1.94% | -0.05% | 0.72% | 1.02% | 2.15% | -0.30% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.01% | 0.12% | 0.01% | 0.03% | 0.03% | 0.12% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.99% | 91.03% | 87.72% | -2.04% | 88.82% | 91.17% | 88.18% | -2.35% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.71% | 91.80% | 89.66% | -2.08% | 89.54% | 92.18% | 90.33% | -2.65% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.88% | 0.41% | 0.82% | 0.48% | 0.87% | 0.69% | 0.75% | 0.18% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 55.10% | 48.64% | 62.37% | 6.46% | 56.06% | 64.02% | 60.76% | -7.96% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.72% | 73.65% | 67.93% | 0.07% | 73.70% | 74.12% | 68.75% | -0.42% | 68.69% | 50% |
| Excessive Trip Length | 9.21% | 9.28% | 13.14% | -0.07% | 9.09% | 8.68% | 13.08% | 0.41% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.06% | 4.37% | 4.30% | -0.31% | 4.19% | 4.08% | 4.44% | 0.11% | 4.44% | < 5% |
| Advance Cancellation Rate | 19.53% | 20.84% | 21.28% | -1.31% | 20.29% | 20.00% | 23.21% | 0.29% | 23.11% | < 15% |
| Missed Trip Rate | 1.09% | 0.57% | 0.98% | 0.53% | 1.09% | 0.90% | 0.92% | 0.19% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 3.03 | 2.21 | 2.09 | 37.25% | 2.48 | 2.11 | 1.53 | 17.57% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.96% | 96.23% | 37.09% | 2.73% | 97.97% | 75.92% | 51.92% | 22.05% | 50.30% | 94% |
| Vehicle Availability | 78.42% | 70.73% | 79.85% | 7.69% | 73.49% | 72.34% | 86.83% | 1.16% | 86.16% | >= 80% |
